Changed Your Mind?

Carré Blanc is committed to guaranteeing your satisfaction with the opportunity to return and exchange options.

Items must never have been washed, treated or altered. They must be returned in their original condition and packaging, with all labels attached.

Online Orders

You can return your products within 30 days from the date of receipt of your order. Please note that returns are subject to a $12 CAD return shipping fee. Please note: Embroidered items cannot be returned.

During the holiday season, all purchases from November 15, 2023 to January 1, 2024 can be returned until January 31, 2024.

Return Instructions:

  • Contact customer service with your order number and your reason for return
  • Once you receive the label, package your item(s) and place the label on the outside of your parcel
  • After receipt and verification of the items, the refund of the returned items will be made as soon as possible (subject to verification of the items, the refund is processed by Carré Blanc. The refund is made at the invoiced price and paid directly to the original payment method).

In-Store Purchases

Items purchased in store can be exchanged or returned directly with your store only. Please note: Embroidered items cannot be returned. Comforters, pillows and duvets cannot be exchanged or refunded.

Please contact our store if you have any questions about your order.

In-Store Exchange

You have the possibility of making an in-store exchange for all orders placed in-store and online. To do so, visit our Carré Blanc boutique in Montréal within 30 days of your purchase. Please note: embroidered products cannot be returned or exchanged.

Comforters, pillows and duvets cannot be exchanged or refunded.

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