Refund policy

Carré Blanc boutiques do not manage the package returns from the website. They accept the exchange of products purchased on the website excluding bedding (duvets and pillows) and products from the deco range (excluding textile deco). No refund will be possible.

With the exception of bedding products (duvets and pillows) and products from the deco range (excluding textile deco), all products ordered (including promotional products, sales, etc.) may be exchanged. At a Carré Blanc point of sale located in Canada or an online refund in case of postponement within the legal period of withdrawal, namely 14 days from the next day from the receipt of the order. This without having to justify patterns or pay penalties, the cost of return by the post being taken care of by Carré Blanc (excluding products of the decorative range), on the basis of the delivery rate indicated on the invoice of the company Expressive addressed to the consumer when referring the parcel. When the 14-day legacy period expires on a Saturday, Sunday, holiday or unemployed, it is protected until the next next business day. Products returned by post must be subject to a prior return return on the site.

The user may exercise his right to withdrawal:
- By connecting to his white square account and "My account", "My commands", "see my order", "return products", the consumer will get his return number that he will have to be included in the package.
- By using the withdrawal form template in the appendix of the general conditions of sale or any other declaration of ambiguity, by mail, at the following address: 4311 St. St Denis, H2J 2K9 Montreal or by email: Montreal @ mail .carblanc.com.
Carré Blanc Quebec will reimburse the products returned to the user as soon as possible and at the latest within fourteen days of receipt of the parcel in his premises, at the invoiced price (shipping costs included only up to the standard delivery mode for each country) and according to the same method of payment as the one you used for the initial transaction (by reference to Article 6 of these). In any case, this refund will not cause fees for you.

The returned products must be intact, complete and packaged in their original packaging. The consumer must return the property to the seller, at the latest within 14 days of sending his decision to retract. In the case of a total or partial return of an order, reimbursed or not by quarry white distribution, the risks (theft, loss of parcels etc.) related to the return are the exclusive charge of the consumer who will then have, the case If necessary, open a dispute with the company mandated for the shipment. No refund will be made without the prior reception of the package Back to the following address:
Carré Blanc
Customer service
4311 St. St Denis Street
H2J 2K9 Montreal, QC
You can contact us :
On the Internet: "Customer Service" section
By phone: Monday to Friday from 09:00 to 17:00 +1 (514) 847-0729
By email: montreal@mail.carblanc.com