The mostfrequent questions

Products and services

Can I customize my product with embroidery?

The custom embroidery service is available in white square store and from our website. You can find more information about the embroideryhere.

What duvet cover dimensions choose for my bed?

The size of your duvet cover depends on the size of your mattress. To be sure to make the right choice, check out our size guide, available on all our product cards.

I want to offer a voucher to a loved one, how to do?

Vouchers are available in your Montreal shop and only valid in it.

Can I use my fidelity benefits online?

Your deals related to the loyalty program can also be used from your customer account on our site. To find out more, clickhere.

 

Payments

What are your means of payment?

Payment on our website is by credit card through the Paymath secure payment platform. We also specify that at any time we are not aware of the numbers provided. We are simply notified by our bank that the payment of the order has been made. Check regulations are not allowed on our website.

 

Expeditions

When will I receive my order ?

The average delivery time recognized is 3 to 6 working days from your order confirmation. In any case, it will never exceed 30 days from this confirmation. You can also follow the progress of your order by logging into your customer account in the "My commands" section.

What are the delivery modes?

You have several delivery modes. Go to our page "Info & Delivery" for more information.

Where can I get delivered?

Any order passed from the website is available in Canada. Go to our page "Info & Delivery" for more information.

Can I ask for shipment to another address?

Yes, you can enter the shipping address of your choice when you move from your order. It is the same for the billing address, it can be modified if you want to make a gift to one of your loved ones.

 

Returns and refunds

My product does not suit me, what should I do?

We are sorry to learn it. If a product does not suit you, two solutions are available to you: either perform an exchange in your shop or make a return thanks to the right provided in your package.

I would like to make an exchange, what should I do?

Any exchange is possible in your shop. For this, bring yourself from your ID and your delivery note that is inside your package. The returns made in store will be exchanged or an aid. In order to check the availability of the product we advise you to attach the shop by phone before you move.

How to make me refund? May I get back in store?

Refund requests are managed solely by our website. To make your refund request, return your products using the return on your package, or contact our customer service. Your products will be reimbursed at the latest within 14 days of your return request provided that we have received the product (s) returned in the meantime.

What time to return an article?

You have 30 days from the date of your order. The returned products must be intact, complete and packaged in their original packaging. If your article is intact (not washed and labeled) but only has its original packaging, you can still return to us and ask for a refund. More info aboutExchange and returns.

I do not find my return label, how do you do?

To unblock the situation, contact us your order number by phone or email, from our customer service.

 

Ordering process

I was wrong in my delivery address, how to do?

To change your delivery address, please contact our customer service.

How to find my password?

To find your password, click on "Forgotten password" during your connection attempt. A new password will be generated and sent to your email address.

Can I ask to modify an order already paid?

If you have not yet made the payment of your order, you can edit it. If your order is already set, it is not possible to make a change (change of size of a product, remove a product from a command, etc.).