Our General Conditions


The CARRE BLANC company is specialized and recognized, on an international scale, in the trade of CARRE BLANC brand products. In this regard, and in consultation with the members of its sales network, it wished to create a Canadian merchant site whose purpose is to present the CARRE BLANC collections and thus constitute a new tool for communication and assistance in consumer choice. The photos are provided for illustrative purposes and are not contractual. The user is invited to refer to the description of each product to find out its precise characteristics and to contact, if necessary, CARRE BLANC QUEBEC at +1 (514) 847-0729 to obtain any additional information.

Article 1 – Purpose and scope

Please read the following agreement carefully before using this website. It governs your use of the Carré Blanc website as well as the services and products offered by this website (referred to below as the “website”). It releases Carré Blanc or any other person from any liability or limits their liability and contains other important provisions of which you should be aware. Each time you use the Website, you acknowledge and signify that you have read, understood and accepted the Agreement. If you do not want to be bound by these terms of use, you may not use the website or use the products and services offered. Each time you use the Website, the text of this Agreement, as you have read it, governs your use. Also, when using the Website, you should check the date of this Agreement and check for changes since the last version.

This constitutes a contract between you and Carré Blanc and this agreement governs your use of the website and its content, as well as the services and products offered by the website. Each time you use the Website, you signify your acceptance of the Agreement, as well as the acceptance of any person you represent (in the context of this Agreement, "person" includes any incorporated entity or no), without limitation or qualification, to be liable for the terms of this Agreement and you represent and warrant that you have the legal authority to enter into the terms of this Agreement on your behalf and on behalf of any persons you represent. If you do not want to be bound by these Terms of Use, are not authorized to accept the terms of this Agreement, or do not have legal authority to accept this Agreement, you may not use the Website. or use the products and services offered.

The Site is accessible to all users of the Internet network in principle 24 hours a day, 7 days a week, except for interruption, scheduled or not, by CARRE BLANC QUEBEC or one of its service providers, for the purposes of its maintenance and/or its security. or case of force majeure as defined by law, CARRE BLANC QUEBEC cannot be held liable for any damage, whatever its nature, resulting from the unavailability of the Site.

The characteristics of the products offered for sale via the Internet are available on this Site. The photographs are not contractual and cannot engage the responsibility of CARRE BLANC if errors are introduced.

For any question relating to CARRE BLANC products posted online (characteristics, use, etc.), the user may also contact CARRE BLANC QUEBEC by telephone in accordance with the procedures provided for in Article 11 hereof. He is solely responsible for the choice of his orders and the use of CARRE BLANC products.

The user who places an order online expressly and unreservedly accepts all of these general conditions of sale, to the exclusion of all other conditions. CARRE BLANC QUEBEC also reserves the right to modify these general conditions of sale. In this case, the applicable conditions will be those online on the day the user places the order; the date of the last update appearing at the top of these presents being authentic. The user can at any time access the general conditions of sale on the aforementioned Site (without the unavailability or temporary inaccessibility of the Site being able to engage the responsibility of CARRE BLANC QUEBEC). As such, the user is advised to save and/or print the general conditions in force on the day of his order. A copy is also sent to him by e-mail with the confirmation of his order. You may not change, add to, or amend this Agreement in any way. Carré Blanc may, under its sole discretion, change, amend or add information to this Agreement based on your subsequent use of the Website from time to time, for any reason whatsoever and without any warning or liability to you or any other persons, simply by posting a revised version of the agreement on the website.

If you violate any provision of this Agreement, you may no longer use the Website. Carré Blanc may, at any time and for any reason, at its discretion, suspend or revoke (in whole or in part) the permission granted to you to use the website as well as your password, and this , without notice. If, for any reason whatsoever, you or Carré Blanc terminate this agreement or the permission to use the website granted to you, this agreement continues to apply and governs all previous uses you have made from the website, as well as any purchases of products or services you have made on the website or anything related to or arising from these situations.

All transactions made through the website, including the purchase and sale of all goods and services as well as the issuance of software licenses, are governed by this agreement and all applicable transaction agreements. By using the website or by participating in any transaction through the website, you demonstrate your agreement with this agreement and, if applicable, the transaction agreements.

Carré Blanc can make software available to you for download from its website or any other website, including the website operated by the suppliers. Such software is copyrighted and downloading of such software is governed by the Transaction Agreement and the software license applicable to the software. By downloading the software, you signify your agreement to the understandings and transaction agreements and applicable software licenses.

Although Carré Blanc does everything possible to provide accurate information, Carré Blanc declines all responsibility for any error or misprint that may be found on the website. Similarly, Carré Blanc reserves the right to modify the price of the products offered on the website at any time, without notice. Carré Blanc in no way guarantees the availability of the products offered on the site or the shipping times.

Article 2 – Registration on the site

The creation of an account is not necessary to be able to place an order. After having completed the information required to create an account and submitted the registration request, the user receives a registration confirmation by email.

The Website may be used by persons residing in Canada, having reached the age of majority or legal age within the jurisdiction in which they reside, and who may be governed by legal contracts under the applicable law. . Carré Blanc makes no representation that elements of the website can be used in places other than Canada and it is prohibited to access the website from territories in which the legislation would require that the content or use of the website is illegal. Those who choose to use the Website do so on their own initiative and are responsible for compliance with all applicable local laws.

To access online purchases, you will need to create an account available only through the use of a unique username and password. Keep this information confidential, because you will be solely responsible for any fraudulent use of it. Do not allow anyone to use your account and do not tell anyone your password. In addition, the information you provide to us must be valid. The use of a password in no way restricts access by Carré Blanc and its suppliers to information protected by a password. We recommend that you choose a password that will be difficult to guess and that you change it regularly. In addition, you must end the session when you leave the website. Inform Carré Blanc immediately if you perceive any fraudulent use of your username or password, or if you suspect that your username or password may have been stolen or has been compromised.

All user names and passwords remain the property of Carré Blanc and may be canceled or suspended at any time by Carré Blanc, without notice. Carré Blanc has no obligation to verify the current identity or authority of the user of any username or password. You must respond promptly to all correspondence sent by Carré Blanc, including, but not limited to, emails and correspondence regarding complaints or concerns regarding the use of your username or password or your use of the website. The security and privacy offered by your password is not complete and can be defeated. Use of your password is at your own risk.

Article 3 - Orders

The user of the Site can place an order for CARRE BLANC products placed online as follows:
- By internet: on www.carreblanc.ca

The user, who wishes to place an order, selects the product or products of his choice by clicking on "Add to basket". At the end of this step, and after having clicked on "see my basket", a summary page corresponding to the order form appears on the screen, allowing the user to make any modifications, then to validate by clicking on "Finalize the command ". To access the finalization of the order, the user must, after logging into his account, indicate the billing address and click on "I choose my delivery address".

The user then has the choice of the type of delivery, to his billing address, to another address or free pick-up in store. After choosing the delivery method, the user must click on "Go to payment". The user will be able to check the details of his order as well as its total price and correct any errors before payment. He must also read and expressly accept the general conditions in order to finalize the sale with CARRE BLANC QUEBEC by clicking on “I accept the general conditions of sale”. CARRE BLANC QUEBEC will acknowledge receipt of the order as soon as it is validated, by sending a confirmation e-mail including the details of the products ordered, its general conditions of sale then in force as well as the related invoice. The user formally accepts the use of e-mail for order confirmation.

The online offers of CARRE BLANC products are valid while stocks last. In case of unavailability of a product after placing an order, CARRE BLANC QUEBEC informs the user as soon as possible. The payment made by the latter for the unavailable product(s) is returned to him as soon as possible and at the latest within fourteen days of payment of the sums he has paid; no compensation can be claimed from CARRE BLANC QUEBEC.

CARRE BLANC QUEBEC reserves the right to refuse any order placed under conditions which appear to it to be abnormal or to block it until the problem is resolved (examples: non-payment of previous orders, etc.). As a reminder, these general conditions of sale do not apply to the Canadian Site. You can, at any time, access the details of your order, by logging into your account, section: “My orders”. Although Carré Blanc does everything possible to provide accurate information, Carré Blanc declines all responsibility for any error or misprint that may be found on the website. Similarly, Carré Blanc reserves the right to modify the price of the products offered on the website at any time, without notice. Carré Blanc in no way guarantees the availability of the products offered on the site or the shipping times.

Article 4 - Deliveries

The products ordered can only be delivered in Canada or the United States to the address indicated when ordering after payment of the amount thereof has been registered. The products of the same order are, in principle, delivered in one go except for particular problems (unavailability of a product for example) or constraint related to the packaging (bulky articles for example).

The user has the choice between the following delivery options:

  • Delivery to one of the CARRE BLANC points of sale located in Canada. For the withdrawal of the products, the presentation of a valid identity document will be required. Delivery to a Carré Blanc store is free and takes place according to the same delivery times as home delivery (see below).
  • Delivery to the address of your choice in Canada or the United States. The order is dispatched within an indicative period of 3 working days from its receipt on the Website. The average transport time observed is 1 to 3 days in Canada (excluding Nunavut, Yukon, NW Territories), 4 to 8 days in remote areas of Canada (Nunavut, Yukon, NW Territories) and 4 to 8 days in the States -United.

The total time for the availability of products in the store or at the address indicated is on average 8 to 10 working days from receipt of the order. It can never, in any case, exceed 30 days from the order. Delivery to the consumer's address is billed at the rate in effect on the Site according to the delivery address indicated. For any additional information on current prices, please consult the page Info and delivery .

At the time of delivery, it is up to the user to check the products delivered (quality, quantity, conformity with the order, etc.). No complaint will be taken into account at the end of the period of fourteen days from the day after the date of receipt of the products. A justified complaint made within this period will entitle the user to an exchange or reimbursement of the product, without further compensation for the user.

Article 5 - Price

The prices of CARRE BLANC products placed online are indicated in Canadian dollars. The price of each product selected by the user is indicated in bold and payable excluding taxes. The price appearing on the summary of your order is indicated excluding tax and including all taxes. In case of modification of the prices indicated on the online store, the products will be invoiced on the basis of the prices in force at the time of the registration of the order. These prices are exclusive of delivery costs. The selling prices are the selling prices commonly found in stores in the countries of delivery.

Article 6 - Methods of payment / invoice

All products are payable cash on order. By placing an order on the online store, you agree to pay CARRE BLANC the full amount of the order. Payment is made in Canadian dollars only through PAYMATH's secure system.

You can make your payment:
- By credit card; It is specified that at no time, the company CARRE BLANC QUEBEC has knowledge of the credit card numbers provided by the user but that it is simply notified by the banking establishment that a transfer corresponding to the amount of the order was made on his account.

If for any reason whatsoever (opposition or refusal of the issuing center for example), the credit of the sums due was impossible, the sale would be purely and simply canceled and the delivery would not be made. The invoice relating to your purchase will be communicated to you when the confirmation e-mail is sent acknowledging receipt of your order. It will also be available in your online customer account at any time.

Article 7 - Retention of title clause / transfer of risks

The transfer of ownership of the products ordered is subject to full payment of their price. This clause does not preclude the transfer of risks related to the products to be borne by the buyer from the time of their delivery.

Article 8 - Right of withdrawal / return

The Carré Blanc points of sale do not, under any circumstances, manage the return of parcels from the Website. They accept exchanges of products purchased on the Website, excluding bedding products (duvets and pillows) and products from the decoration range (excluding textile decoration). You will find more information about our return conditions on our page Exchanges and Returns.

Article 9 - Limitation of liability, exclusion of liability, indemnity and waiver

1. Disclaimer of Limitation of Liability, Release of Liability and Assumption of Risk and Indemnity

Your use of the website is at your own risk. The website and the elements it contains are provided as is, without any guarantee, implicit or explicit. Subject to any public order legislation to the contrary, the website declines all responsibility and gives no guarantee, in particular guarantees of merchantability or suitability for a particular use.

The operation of this website may be affected by many factors beyond the control of Carré Blanc. Carré Blanc cannot guarantee the continuous and uninterrupted operation of the website or the absence of risks relating to security or privacy which have not yet been eliminated. Carré Blanc is under no obligation to verify the identity of users of its website. Through the use of the Website, you may see the opportunity to enter into business relationships with others. These transactions are made at your own risk. Carré Blanc does not take part in any of these transactions and declines all responsibility relating to such transactions without any limit to the following provisions.

Carré Blanc and its suppliers cannot guarantee that:

  • The website will be compatible with your computer or other equipment or software;
  • The website will be available or will function without interruption or will contain no errors or that errors will be corrected immediately;
  • The information available on or through the website will be accurate, complete, sequential or timely; Some results may be obtained from the use of the website;
  • Use of this website, including browsing or downloading information, will be free of viruses, worms, or any other dissolving or destructive component;
  • That use of this website will not infringe the rights (including intellectual property rights) of any person; and Carré Blanc and its suppliers decline all responsibility for any problems whatsoever, subject to any public order legislation to the contrary.

2. Disclaimer

Carré Blanc and its suppliers have no liability to you or any other person for any loss of information; of use; of production; profits or revenues (anticipated or otherwise); Steps; economic, special, indirect or consequential losses; loss of damages or punitive damages, whether in contract, tort or under any other theory of law or equity; originating from, emerging from, connected to or linked to the use by you or some other persons and independently of any negligence or other faults committed by Carré Blanc or any other persons for whom Carré Blanc or its suppliers are responsible and notwithstanding that Carré Blanc or its suppliers may have been advised of the possibility of such loss or damage to any other person.

3. Limitation of liability

Under no circumstances shall Carré Blanc or its suppliers be fully liable to you or any other person for any claim, proceedings, debts, obligations, damages, losses and costs, whether in contract, tort, or under any theory of law or equity, and regardless of any negligence or other fault committed by Carré Blanc or any person for whom Carré Blanc is responsible, will not exceed $25 (CAD) or the amount you paid to Carré Blanc for the use of its website, whichever is lower.

4. Disclaimer

By this agreement, you release, for now and forever, Carré Blanc and all of its suppliers, as well as each of their respective agents, directors, administrators, employees, sources of information, sources of services, suppliers, lessors and licensees, as well as all other persons related, associated or connected from near or far in any way with rights, demands, complaints, claims, pending lawsuits, proceedings, debts, obligations, legal costs, costs and disbursements of any nature whatsoever and arising in any way, known or unknown, that exists now or arises in the future, that is incurred by, related to or connected with the use of the website.

5. Allowances

You agree to indemnify, defend and hold harmless Carré Blanc and all of its suppliers, as well as their respective agents, directors, administrators, employees, information sources, service sources, suppliers, lessors and licensees, as well as all related persons. , associated and connected directly or indirectly (collectively, the "Remunerated Parties") against all debts, expenses and costs, including, but not limited to, reasonable legal fees and expenses incurred by the Reimbursed Parties in connection with any claims or claims arising out of, related to, or connected with your use of the Website or your breach of this Agreement. You will participate and cooperate to the extent possible in the defense of the indemnified parties in all such situations. The advice and information disseminated by Carré Blanc or its representatives, whether oral or in writing, do not represent a guarantee or a condition or an amendment or a change to this agreement including the notice of non- liability, exclusion and limitation of liability and provision of damages and you may not rely on any such advice or information. The exclusion of certain warranties or the limitation of certain liabilities is prohibited by certain local laws. These legal limitations may apply to your situation. The Disclaimer, Exclusion and Limitation of Liability, Release of Liability, and Provision of Indemnification survive the termination of this Agreement indefinitely.

Article 10 - Restrictions relating to the personal and non-commercial use of the website

Unless otherwise specified in any section of the website, no element of the website (text, graphics, video or audio files, images, icons, software, designs, applications or other elements) may be copied , reproduced, distributed, published, translated, uploaded, posted or transmitted in any way, without the prior written permission of Carré Blanc or the copyright holder. You are permitted to view or download materials from the Website, but only for non-commercial purposes and provided that you do not modify such materials and that you retain all intellectual property notices contained therein. All elements of the website are the property of Carré Blanc or its suppliers and are protected by Canadian and international copyright and other laws. You may use the Website only in the manners described in this Agreement.

The website may not be used in any manner other than that described and permitted by this agreement. In particular, except as otherwise described in this agreement, the website may not be copied, imitated, reproduced, republished, downloaded, posted, transmitted, modified, indexed, cataloged or distributed, in whole or in part, in any way whatsoever. either, without the written authorization of Carré Blanc. You may not use any software used in the operation of the Website except when using the Website. You may not reproduce, copy, duplicate, sell or resell any part of the website (including the software used to operate the website) or access to the website. The website is available for your lawful and personal use only. You can access and browse our website using Internet software that can support SSL technologies. You may print or download pages from our website for your personal use only if you do not modify any of the pages of the website and do not remove or alter any identifications, whether visible or not, or any warnings or notices of non-responsibility.

Article 11 - Information / complaint

For any information, complaint or question relating to these general terms and conditions of sale, CARRE BLANC products placed online and order tracking, the user may contact the customer service department of CARRE BLANC QUEBEC, quoting his telephone number. order, as follows:

By mail :
WHITE SQUARE Customer Service
4311 St. Denis Street
H2J 2K9 Montreal, QC

By Internet :
Page Contact U.S or via online chat

By telephone :
+1 (514) 847-0729
Monday to Friday from 9:00 a.m. to 5:00 p.m.

By email :

Article 12 - Intellectual property

The elements of the Site, whether visual or audio, including the underlying technology, are protected by copyright, trademarks or patents.

Carré Blanc, the Carré Blanc logo or any other trademarks and logos used on the website are registered or unregistered trademarks of Carré Blanc or third parties. Nothing in the website may be interpreted in such a way as to allow, directly or indirectly, the use of a trademark reproduced on the website without the prior written permission of the owner of such trademark.

In this regard, any reproduction or use, total or partial, of any kind and on any medium whatsoever, in France or abroad, of elements of the CARRE BLANC Site is strictly prohibited (except, however, when this reproduction or use is made for the personal use of the user, for non-commercial purposes only, without the latter being able to modify the content and provided that he retains the copyright notices).

Any link to the Site must be removed on simple request from CARRE BLANC.

Article 13 - Applicable law / language / competent courts

The website is operated from the offices of Carre Blanc located in Montreal, Quebec. This agreement, your use of the website, as well as all related causes are governed by the laws applicable in the territory of the province of Quebec, as well as the federal laws of Canada, excluding the application of some international laws or conflict of laws which could lead to recourse to another law.

Any conflict between you and Carre Blanc relating to this website, this agreement, or any other related problem, must be resolved before the Courts of Quebec and you irrevocably expose yourself to the jurisdiction of this court. All legal actions, arising out of, related to or connected with your use of the website, this agreement or otherwise, must be heard in a court of competent jurisdiction of the province of Quebec, Canada, within six (6) months following the original complaint. After that time, the claim or action is forever barred, regardless of what the law says.

Section 14 - Others

If any provision of this Agreement is found to be illegal, void, or for any reason unenforceable, that provision will be deemed severed from the rest of this Agreement and will not affect the validity and enforceability of any remaining provisions. . The provisions of this agreement insure the benefit of and bind Carré Blanc, its suppliers, as well as each of its successors, as well as all persons assigned or connected, as well as you and your heirs, your executors, administrators, successors, and personal representatives. You may not assign this Agreement, or your rights and obligations under this Agreement, without the prior written permission of Carré Blanc, which may not be granted to you, at Carré Blanc's discretion.

Carré Blanc may assign this Agreement, and its rights and obligations under this Agreement, without your consent. No waiver, expressed or implied, by either party or breach of this Agreement shall constitute a waiver or continuing breach or shall be deemed a waiver of any prior or subsequent breaches. You and Carré Blanc are independent contracting parties and no agency, partnership, employment or franchise relationship is intended or created by this Agreement or your use of the Website. All rights not expressly granted by this agreement are reserved to Carré Blanc. This agreement is indicated subject to modifications.