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Have you changed your mind and want to return a product?

Carré Blanc is committed to guaranteeing your satisfaction by giving you the opportunity to change your mind and make a return within the time allowed. For this, the returned items must be new, in salable condition. They must never have been washed, never have undergone any treatment or any alteration whatsoever. They must be returned to us in their original condition and packaging and the tags must be attached to the items.

You placed an order
on the website ?

You have the possibility to return your products or report any anomaly within 30 days from the date of receipt of your order. Return costs are borne by Carré Blanc. During the exceptional Christmas period, all your purchases from November 02, 2022 until December 25, 2022 can be returned free of charge until January 31, 2023. If your product is embroidered, it cannot be returned because it cannot be relisted.

Here are the steps to follow:

  • Contact customer service with your order number
  • Wait a few minutes, a label will be emailed to you
  • Print the label and stick it on your package
  • After receipt and after verification of the items, the refund of the returned items will be made as soon as possible (subject to the verification of the items, the refund is triggered upon receipt by Carré Blanc. The refund is made at the price invoiced and directly on the bank account used for payment).

You placed an order
in store?

You have the option of making an exchange directly with your store. Reimbursement via the website is not possible. If your product is embroidered, it cannot be returned as it cannot be relisted.

Contact your store if you have any questions about your order.

Free exchange in store

You have the possibility of making an exchange in store for all orders placed in store and on the website For that, go to our Carré Blanc store in Montreal. If your product is embroidered, it cannot be returned as it cannot be relisted.

Refunds are accepted in store. Duvets, pillows, bedding protectors cannot be exchanged or refunded.