Terms and conditions

Last update: 10/12/2021


The company Carre Blanc is specialized and recognized internationally in the trading of products of the Carré Blanc brand. In this regard, she wished and in consultation with the members of her sales network, created a Canadian e commerce site to present the Carré Blanc collections and thus to constitute a new communication and help tool for the consumer choice. The photos are communicated for illustrative purposes and are not contractual. The user is invited to relate to the description of each product to know the precise characteristics and to contact, if necessary, Carré Blanc quebec at +1(514) 847-0729 To obtain all additional information.



Article 1 - Object and scope 

Please read the following agreement carefully before using this website. It governs your use of the Carré Blanc website as well as the services and products offered by this website (called here below the "website"). It releases Carré Blanc or any other people from all responsibilities or limits their responsibilities and contains other important provisions that you need to be aware of. Whenever you use the website, you acknowledge and mean that you have read, understood and accepted the agreement. If you do not want to be bound by these Terms of Use, you can not use the website or use the products and services offered. Whenever you use the website, the text of this agreement, as you have read it, governs your use. Similarly, when you use the website, you should check the date of this agreement and check for the changes it has undergone since the last version.

This constitutes a contract between you and Carré Blanc and this agreement governs your use of the website and its content, as well as the services and products offered by the website. Whenever you use the website, you mean your acceptance of the agreement, as well as the acceptance of any person you represent (in the case of this agreement, "person" includes all entities incorporated in society or No), without limit or qualification, to be held responsible for the terms of this agreement and you represent and warrant that you have the legal authority to accept the terms of this agreement on your behalf and on behalf of any people you represent. If you do not want to be bound by these terms of use, that you are not allowed to accept the provisions of this agreement or that you do not have the legal authority to accept this agreement, you can not use the website. nor use the products and services offered.


The site is accessible to all users of the Internet in principle 24 / 24h and 7 / 7d, unless interruption, programmed or not, by Carré Blanc Quebec or one of its providers, for the purposes of its maintenance and / or its security or case of force majeure as defined by the law,
Carré Blanc Quebec cannot be held responsible for any damage, whatever the nature, resulting from unavailability of the site.

The characteristics of the products offered for sale via the Internet are available on this site. Photographs are not contractual and cannot engage the liability of Carré Blanc if errors have been made there.

For any questions regarding Carré Blanc products posted on line (characteristics, use, etc.), the user may also contact Carré Blanc Quebec by telephone according to the terms and conditions set out in Article 11 of these. He is solely responsible for choosing his orders and the use of Carré Blanc products.

The user who makes an online order expressly and unreservedly accepts the entirety of these general conditions of sale, excluding all other conditions.
Carré Blanc Quebec reserves the right to modify these Terms and Conditions of Sale. In this case, the applicable conditions will be those online on the day of the provision of the user; The date of last update at the top of the present terms. The user can at any time access the general conditions of sale on the aforementioned site (without the unavailability or temporary inaccessibility of the site can not engage the responsibility of Carré Blanc Quebec). It is, as such, advised the user to safeguard and / or print the terms and conditions in force on the day of order. A copy is, moreover, addressed by e-mail with the confirmation of its order.


You cannot change, add information or amend this agreement in any way. Carré Blanc can, under its sole discretion, change, amend or add information to this agreement, for any reason whatsoever and without any warning or responsibilities for you or all other people, simply publishing a revised version of the agreement on the website



If you violate one of the provisions of this agreement, you will no longer be able to use the website. Carré Blanc can, at all times and for any reason, at its discretion, suspend or revoke (in whole or in part) the permission that is granted to you to use the website and your password, and this without any notice. If, for a few reasons, you or Carré Blanc put an end to this agreement or the permission of use of the website granted to you, this agreement still continues to apply and governs all previous uses that you have made of the website, as well as all the purchases of products or services you have made on the website or anything related to or from these situations.

All transactions made by the website, including the purchase and sale of all goods and services as well as the issuance of the software licenses, are governed by this agreement and all applicable transaction agreements. By using the website or by participating in any transaction through the website, you demonstrate your agreement with this agreement and, if applicable, the transaction agreements.

Carré Blanc can provide software download from its website or any other website, including the website operated by the suppliers. These software are protected by copyrights and the download of this software is governed by the transaction agreement and the software license applicable to the software. By downloading the software, you mean your agreement to the agreements and the transaction agreements as well as applicable software licenses.

Although Carré Blanc makes everything possible to provide accurate information, Carré Blanc declines all responsibility for any error or shell that could end up on the website. Similarly, Carré Blanc reserves the right to modify at all times the price of products offered on the website, without notice. Carré Blanc does not guarantee the availability of products offered on the site or shipping times.



Article 2 - Registration on the site

To be able to place an order, the user must create an account on the site.

After completing the mandatory information to the creation of an account and submitted the application request, the user receives a confirmation of registration by email.


The website can be used by persons residing in Canada, having reached the age of majority or legal age within the jurisdiction in which they reside, and may be governed by legal contracts under the applicable law. Carré Blanc does not grant right that elements of the website can be used in other places than Canada and it is forbidden to access the website from the territories in which the legislation would prescribe that the content or the use of the website is illegal. Those who choose to use the website do so on their own initiative and they have to comply with all applicable local laws

To access online purchases, you will need to create an account available only through the use of a unique username and password. Keep this information confidential because you will be held responsible for the fraudulent use of these. Do not allow anyone to use your account and do not communicate any password. In addition, the information you provide to us must be valid. Using a password only restricts Carré Blanc access and its providers to password-protected information. We recommend that you choose a password that will be difficult to guess and modify it regularly. In addition, you must finish the session when you leave the website. Inform Carré Blanc Immediately if you perceive a fraudulent use of your username or password, or if you have suspicion that your username or password could have been stolen or compromised. All usernames and passwords remain the Carré Blanc property and can be canceled or suspended at any time by Carré Blanc, without notice. Carré White has no obligation to verify the current identity or authority of the user of a username or password. You must respond quickly to all matches sent by Carré Blanc, including, but not limited to, emails and connections for complaints or concerns regarding the use of your username or password or your use. the website. The safety and privacy offered by your password are not complete and can be defeated. The use of your password is at your own risk.


Article 3 - Orders

The site user can make a Carré Blanc product order online as follows:

Via the Internet: on

The user, who wishes to place an order, selects the product (s) of his choice by clicking on "Add to Cart".

At the end of this step, and after clicking on "see my basket", a summary page corresponding to the purchase order appears on the screen, allowing the user to make any changes, and then to confirm by clicking on "Finalize the command ".

To access the finalization of the command, the user must, after logging on his account, indicate the billing address and click on "I choose my delivery address".

The user then has the choice of the type of delivery, to his billing address, to another address or set back in store. After choosing his delivery mode, the user must click on "I go to payment".

The user will be able to check the details of his order as well as his total price and correct any errors before payment. He will also have to read and accept the terms and conditions expressly in order to finalize the sale with Carré Blanc Quebec by clicking on "I accept the general conditions of sale".

Carré Blanc Quebec acknowledges Receipt of the Order As soon as it is validated, by sending a confirmation e-mail including the details of the ordered products, its terms and conditions then in force as well as the afferent invoice. The user is formally accepting the use of the email for the order confirmation.

Carré Blanc product offers available stocks until it runs out. In case of unavailability of a product after passing an order, Quebec Carré Blanc informs the user as soon as possible. The payment of unavailable product (s) is sent to him as soon as possible and at the latest within the fourteen days of the payment of the amounts he paid; No compensation can be claimed from Carré Blanc Quebec.

Carré Blanc Quebec reserves the right to refuse any order placed under conditions that would appear abnormal or block it until resolving the problem (examples: non-payment of previous commands etc.).

You can, at any time, access the details of your order, connecting to your account, heading: "My orders".


Although Carré Blanc does everything possible to provide accurate information, Carré Blanc declines all responsibility for any error that could end up on the website. Similarly, Carré Blanc reserves the right to modify at all times the price of products offered on the website, without notice. Carré Blanc does not guarantee the availability of products offered on the site or shipping times.





Article 4 - Deliveries

The ordered products can only be delivered to Canada at the address indicated during the order after the payment of the amount of the latter has been recorded.

The products of the same order are, in principle, delivered at one time except particular problems (unavailability of a product for example) or constraint linked to the packaging (bulky items for example).

The user has the choice between the following delivery options:

- Delivery in one of the Carré Blanc points of sale located in Canada. For the withdrawal of products, the presentation of a valid identity document will be required. Delivery in Carré Blanc store is free and takes place according to the same time as home delivery (see below).

- Delivery at the address of your choice in Canada.

The order is shipped within an indicative time of 3 working days from receipt on the website.

The average transportation period observed is 1 to 3 days in Canada. This lead-time may increase in peak sales period such as Black Friday or Christmas.

The total time of delivery of products in store or at the indicated address is an average of 8 to 10 working days from receipt of the order. In any case, he will never exceed 30 days from the order. The delivery to the consumer's address is charged at the current rate on the site based on the mode of transport and the country chosen by the latter.

For further information on the rates in force thank you for consulting the page

At the time of delivery, it returns to the user to control the delivered products (quality, quantity, conformity with the command, etc.). No complaints will be taken into account at the end of the fourteen days of the day after the date of receipt of the products. A justified claim and carried out within this period, will entitle the exchange or reimbursement of the product, without further compensation for the user.



Article 5 - Price

Prices for Carré Blanc products posted on line are indicated in Canadian dollars. The price of each user selected by the user is indicated in bold and payable excluding taxes. The price listed on the summary of your order is indicated excluding tax and all taxes included. In case of modification of the prices indicated on the online store, the products will be charged on the basis of the rates in force at the time of the registration of the order. These prices agree exclude delivery charges. Sales prices are the selling prices commonly recorded in shops in the delivery countries.






All products are payable cash. By placing an order on the online store, you agree to pay to the company Carré Blanc the entire amount of the order. Payment is made in Canadian dollars only through the BAMBORA system.

You can make your payment:
- By credit card;

It is specified that at any time, Carré Blanc Quebec is not aware of the credit card numbers provided by the user but is simply notified by the banking establishment that a transfer corresponding to the amount of the order was done on his account.

If for any reason (opposition or refusal of the emitting center for example), the payment transfer due was impossible, the sale would be purely and simply canceled and the delivery would not be made.

The invoice for your purchase will be communicated when sending the confirmation e-mail with receipt of your order. It will also be available on your online customer account anytime.




The transfer of ownership of the products ordered is subject to the full payment of the price. This clause does not impede the transfer of the risks related to the products payable by the buyer from their delivery.



Article 8 - Right of withdrawal / return

Carré Blanc outlets do not manage the package returns from the website. They accept the exchange of products purchased on the website excluding bedding (duvets and pillows) and products from the deco range (excluding textile deco). No refund will be possible.


Article 9 -Limitation of responsibilities, exclusion of responsibility, release and indemnity

  • Notice of non-responsibility for limitation of liability, relief and acceptance of risks and compensation

The use you make of the website is at your own risk. The website and the elements it contains are provided as is, without any warranty, implicit or explicit. Subject to any public policy legislation to the contrary, the website declines any responsibility and gives no guarantee, including the guarantees of merchantability or convenience to a particular use. The operation of this website may be affected by many factors out of Carré Blanc control. Carré Blanc cannot guarantee the continuous and uninterrupted operation of the website or the lack of risks relating to security or privacy that have not yet been eliminated. Carré Blanc is under no obligation to verify the identity of the users of its website. Through your use of the Web Site, you may have the opportunity to engage in commercial transaction with other persons. All such transactions are at your own risk. Carré Blanc is not a party to any such transactions and disclaims any and all liability regarding all such transactions.

·        Without limiting the generality of the foregoing, Carré Blanc and its providers make no representation, warranty or condition that:


    • •The Web Site will be compatible with your computer and related equipment and software;
    • •The Web Site will be available or will function without interruption or will be free of errors or that any errors will be corrected;
    • •The information available on or through the Web Site will be accurate, complete, sequential, or timely;
    • •Certain or any results may be obtained through the use of the Web Site;
    • •The use of the web site, including the browsing and downloading of any information, will be free of viruses, Trojan horses, worms or other destructive or disruptive components;
    • •The use of the Web Site will not infringe the rights (including intellectual property rights) of any person, and Linen Chest and its providers disclaim any and all liability regarding such matters to the fullest extent permitted by law.
  • 2. Liability exclusion
  • Carré Blanc and its providers will not under any circumstances be liable to you or any other person for any loss of use, loss of production, loss of income or profit (anticipated or otherwise), loss of markets, economic loss, special, indirect or consequential loss or damage or punitive damage, whether in contact, tort or under any other theory of lay or equity, arising from, connected with, or relating to the used the Web Site by you or any other person, and regardless of any negligence or other fault or wrongdoing by Carré Blanc or any provider or any person for whom Carré Blanc or its providers are responsible, and notwithstanding that Carré Blanc or its providers may have been advised of the possibility of such loss or damages being incurred by you or any other person.3. Limitation of responsibilities

In any case, the total liability of Carré Blanc or its suppliers to you or any other person as to any pretension, procedures, debts, obligations damage, losses and costs, whether in contract, civil offense, or under any Another theory of law or fairness, and independently of any negligence or other faults committed by Carré Blanc or all persons whose Carré Blanc is responsible, will not exceed $ 25 (CAD) or the amount you paid to Carré Blanc for the use of its website, depending on the lowest amount.

  • 4. Release
  • You hereby release, remise and forever discharge each of Carré Blanc and its provider and all of their respective agents, directors, officers, employees, information providers, service providers, suppliers, licensors and licensees and all other related, associated, or connected persons from any and all manner of rights, claims, complaints, demands, causes of action, proceedings, liabilities, obligations, legal fees, costs, and disbursements of any nature and king whatsoever and however arising, whether known or unknown, which now or hereafter exist, which arise from, relate to, or are connected with your use of the Web Site.
  • 5. Indemnity

You agree to indemnify, defend and hold harmless each of Carré Blanc and its providers and all of their respective agents, directors, officers, employees, information providers, service providers, suppliers, licensors and licensees, and all other related, associated, or connected persons (collectively, the “indemnified parties”) from and against any and all liabilities, expenses and costs, including without limitation reasonable legal fees and expenses, incurred by the indemnified parties in connection with any claim or demand arising out of, related to or connected with your use of the Web Site or you breach of this agreement, you will assist and co-operate as fully as reasonable required by the indemnified parties in the defense of any such claim or demand.

Advice and information provided by Carré Blanc or its representatives, whether oral or written, will not create any representation, warranty or condition or vary or amend this agreement, including the above disclaimer, liability exclusion, liability limitation, release and indemnity provisions, and you may not rely upon any such advice or information.

The exclusion of certain warranties and the limitation of certain liabilities are prohibited by legislation in some jurisdictions. Such legislative limitations may apply to you. The disclaimer, liability exclusion, liability limitation, release, and indemnity provisions in this Agreement survive indefinitely after the termination of this Agreement.





Article 10 -Restrictions on personal and non-commercial use of the website

Unless otherwise specified in any of the section of the website, no element of the website (texts, graphics, video or audios, images, icons, software, designs, applications or other items) cannot be copied , reproduced, distributed, published, translated, downloaded, displayed or transmitted in any way, without the prior written permission of Carré Blanc or copyright owner. You are allowed to view or download the elements of the website, but only for non-commercial purposes and provided that you do not change these elements and that you maintain all the intellectual property notices they contain. All the elements of the website are properties of Carré Blanc or its suppliers and are protected by the Canadian and International Law of Authors and Other Laws. You can only use the website only in the manner described in this agreement.

The website cannot be used in any other way than that described and permitted by this agreement. In particular, unless otherwise described by this agreement, the website must not be copied, imitated, reproduced, reissued, downloaded, posted, transmitted, modified, indexed, cataloged or distributed, completely or partly, in a few ways than this either without the written permission of Carré Blanc. You cannot use any software used in the operation of the website, except when you use the website. You cannot reproduce, copy, duplicate, sell or resell some parts of the website (including the software used for the operation of the website) or access to the website. The website is available for your legal and personal use only. You can access our website and navigate it using Internet software that can support SSL technologies. You can print or download pages from our website for your personal use only if you do not modify any of the pages of the website and you will not remove or modify any of the identifications, visible or not, nor any warnings or notices. of non-responsibility.



Article 11 - Information / Complaints

For any information, complaint or question relating to these general terms and conditions of sales, with Carré Blanc products put online and the follow-up of orders, the user can contact the customer service of the company Carte Blanc Quebec, recalling his number of order, according to the following modalities:


Customer service
4311 St. St Denis Street

H2J 2K9 Montreal, QC

By Internet : Heading "customer service »

By phone and chat: Monday to Friday from 09:00 to 17:00 to +1(514) 847-0729
By email:



Article 12 - Intellectual Property


The elements of the site that they are visual or sound, including the underlying technology, are protected by copyright, trademarks or patents.


Carré White, the Carré Blanc logo or any other trademarks and logos used on the website are registered or not registered trademarks by Carré Blanc or third parties. Nothing in the website can not be interpreted to allow, directly or indirectly, the use of a trading mark reproduced on the website without the prior written permission of the owner of such a trademark.

In this respect, any reproduction or use, total or partial, of any kind and on any medium whatsoever, in France or abroad, elements of the Carré Blanc site is strictly prohibited (except, nevertheless, when this reproduction or use is made for personal use of the user, for purposes only non-commercial, without the latter can modify the content and provided that he retains the Copyright Mentions).

Any link to the site will have to be removed on request from Carré Blanc.




Article 13 - Other

If any provision of this Agreement is found to be unlawful, void, or for any reason unenforceable, then that provision shall be deemed to be severed from the rest of this Agreement and shall not affect the validity and enforceability of any remaining provisions. The provisions of this Agreement will ensure to the benefit of and be binding upon each of Carré Blanc and its Providers and each of their respective successors and assigns and related persons, and you and your heirs, executors, administrators, successors, permitted assigns, and personal representatives. You may not assign this Agreement or your rights and obligations under this Agreement without the express prior written consent of Carré Blanc, which may be withheld in Carré Blanc’s sole discretion. Carré Blanc may assign this Agreement and its rights and obligations under this agreement without your consent.

No waiver, express or implied, by either party of any breach of or default under this Agreement will constitute a continuing waiver of such breach or default or be deemed to be a waiver of any preceding or subsequent breach or default.

You and Carré Blanc are independent contractors and no agency, partnership, joint venture, employment or franchise relationship is intended or created by this Agreement or your use of the Web Site.

The parties have expressly requested and required that this Agreement and all other related documents be drawn up in the English language. Any rights not expressly granted by this Agreement are reserved to Carré Blanc.

This Agreement is subject to change without notice.


Article 14 – Governing law and dispute resolution

The website is operated from the Carré Blanc offices located in Montreal, Quebec. This agreement, your use of the website, as well as any relative causes are governed by the applicable laws in the province of Quebec, as well as the federal laws of Canada, excluding the application of some international laws or a conflict laws that could lead to another law. Any conflict between you and Carré Blanc under this website, this agreement, or any other related problem, must be resolved before the courses of Quebec and you express yourself irrevocably to the courts of this Court. All legal actions, relating to or connected to your use of the website, of this agreement or other, shall be heard in a court of the competent jurisdiction of the province of Quebec, Canada, within six (6) month following the original complaint. After this period, the claim or action is forever striped, regardless of what the law says.


Appendix 1: Type of retractation form

(Please complete and return this form only if you want to retract the contract)

To the attention of White Quebec, Customer Service, 4311 St Denis Street H2J 2K9 Montreal QC

  • Fax number :
  • E-mail address :
  • I / O (*) Notifies / Notifies (*) By this MA / OUR (*) Retraction of the contract on the sale of the property below:
  • Ordered the (*) / received the (*):
  • Name of the consumer (s):
  • Address of the consumer (s):
  • Signature of the consumer (s) (only in case of notification of this paper form):
  • Date:

(*) Scratch unnecessary mention.